Shipping policy

At EAE STEP, we are committed to providing clear and reliable shipping information. This policy explains our order processing, shipping times, delivery estimates, tracking, and other delivery-related procedures.

This Shipping Policy applies to eligible orders shipped within the United States.

Shipping Destinations

EAE STEP currently ships to valid residential and business addresses within the United States.

Customers must provide a complete and accurate shipping address during checkout.

We currently do not offer international shipping unless an international option is specifically displayed at checkout.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Time

Orders placed after the cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.

Order Processing Time

Orders are normally processed within:

1–3 business days

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Processing may include payment verification, order preparation, quality checks, packaging, and transfer to the shipping carrier.

Processing time is separate from shipping transit time.

Shipping Transit Time

After an order has been processed and handed to the carrier, the estimated shipping transit time is:

6–9 business days

Transit times are estimates and are generally counted Monday through Friday, excluding public holidays.

Estimated Delivery Time

The estimated total delivery time is:

7–12 business days

This includes:

  • 1–3 business days for order processing
  • 6–9 business days for shipping transit

Delivery dates are estimates and cannot be guaranteed.

Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may depend on:

  • Delivery destination
  • Order value
  • Package size and weight
  • Selected shipping method
  • Available shipping promotions

Customers can review the complete order total before placing an order.

Order Tracking

After your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The email may include:

  • Tracking number
  • Shipping carrier
  • Tracking link
  • Estimated delivery information

Please allow up to 48 hours for the carrier’s tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us as soon as possible at info@eaesop.com.

We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.

EAE STEP is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided information.

Delivery Delays

Shipping delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather
  • Public holidays
  • Carrier service interruptions
  • High shipping volume
  • Transportation delays
  • Incorrect delivery information
  • Natural disasters
  • Government restrictions

Estimated delivery times may be extended when these events occur.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check the shipping address on your order confirmation
  • Look around the delivery location
  • Check with household members, neighbors, reception, or building management
  • Review carrier delivery notices or photographs
  • Contact the shipping carrier
  • Allow up to 48 hours for final delivery updates

If the package is still missing, contact us with your order number and tracking information.

Lost Packages

If your package appears to be lost in transit, contact us at info@eaesop.com.

Please provide:

  • Your full name
  • Order number
  • Tracking number
  • Shipping address
  • Description of the issue

We may need to contact the carrier and allow time for an investigation before determining the appropriate resolution.

Damaged Products

Please inspect your order after delivery.

If a product arrives damaged, contact us within the return period and provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label

Please keep the product and packaging until your request has been reviewed.

Damaged product requests are handled according to our Return and Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of:

  • An incorrect or incomplete address
  • Refused delivery
  • An unavailable recipient
  • Failure to collect the package
  • Multiple unsuccessful delivery attempts

Original shipping costs, return-to-sender fees, or redelivery charges may be deducted from an applicable refund where permitted.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order has entered processing.

Orders that have already shipped cannot normally be canceled and must be handled according to our Return and Refund Policy.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

In this situation:

  • You may receive multiple tracking numbers
  • Packages may arrive on different dates
  • You will receive separate shipping updates when available

You will not be charged an additional fee solely because we divide an order into multiple shipments.

Contact EAE STEP

Business Name: EAE STEP

Email: info@eaesop.com

Phone: +1 332-245-8169

Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

When contacting us about an existing order, please include your order number and the email address used during checkout.