Shipping policy

Shipping Policy

At EAE STEP, we are committed to providing clear and reliable shipping information so customers understand how orders are processed, shipped, tracked, and delivered.

This Shipping Policy applies to eligible orders shipped within the United States.

Shipping Destinations

EAE STEP currently ships to valid residential and business addresses within the United States.

Customers must provide a complete and accurate delivery address during checkout.

International shipping is not currently offered unless an international shipping option is specifically displayed and available during checkout.

The shipping options shown at checkout are the options available for your specific order and destination.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM (Midnight) Eastern Time

Orders are processed according to our business-day schedule.

Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and U.S. public holidays are not counted as processing days.

Order processing may include:

  • Payment confirmation

  • Order preparation

  • Product preparation

  • Packaging

  • Preparation for carrier pickup

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing time is separate from carrier transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Carrier transit is generally calculated on business days.

Weekends and public holidays may affect carrier schedules and delivery estimates.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Order processing: 1–3 business days

  • Shipping transit: 6–9 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may occasionally vary because of carrier operations or circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

  • Delivery destination

  • Order details

  • Package size or weight

  • Available shipping method

  • Applicable shipping promotions

Customers can review the applicable shipping cost and final order total before submitting payment.

If free shipping or another shipping promotion is available for your order, the applicable offer will be displayed on our website or during checkout.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please review your order information carefully, including:

  • Products ordered

  • Delivery address

  • Email address

  • Contact information

If you notice an error, please contact our Customer Support team as soon as possible.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email.

Tracking information may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Available delivery updates

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State

  • ZIP code

  • Phone number

  • Email address

Incorrect or incomplete information may result in delivery delays, failed deliveries, returned packages, or additional shipping costs.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

info@eaesop.com

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delivery Delays

Although we aim to deliver orders within the estimated 7–12 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather

  • Public holidays

  • Carrier service interruptions

  • High shipping volumes

  • Transportation delays

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete delivery information

  • Other unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

  • Verify the shipping address on your order confirmation

  • Check around the delivery location

  • Check with household members or neighbors when appropriate

  • Check with reception, front desk, or building management when applicable

  • Review available carrier delivery notices or photographs

  • Contact the shipping carrier for additional delivery information

In some cases, carrier tracking may update before the package is physically available at the delivery location.

If you still cannot locate your package after reviewing the available information, please contact us with your order number and tracking number.

Lost Packages

If tracking has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Shipping address

  • A brief description of the issue

We may need to contact the shipping carrier and allow reasonable time for a carrier investigation before determining the appropriate resolution.

Damaged Products or Packages

Please inspect your order after delivery.

If your product or package arrives damaged, please contact us within the applicable return period.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the affected product

  • Photos of the shipping packaging when applicable

  • A photo of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Damaged or defective product requests will be handled in accordance with our Return & Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender because of circumstances such as:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Multiple unsuccessful delivery attempts

Where permitted and where applicable, actual return-to-sender or redelivery costs may apply.

Any applicable charges or deductions will depend on the circumstances of the shipment and applicable requirements.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped normally cannot be canceled and, after delivery, must be handled according to our Return & Refund Policy where eligible.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

If this occurs:

  • You may receive more than one tracking number

  • Packages may arrive on different dates

  • Separate shipping notifications may be sent

You will not be charged an additional shipping fee solely because EAE STEP divides an order into multiple shipments.

Public Holidays

Orders are processed on business days.

Business days are generally:

Monday – Friday

Weekends and U.S. public holidays are excluded from normal processing calculations.

Public holidays may also affect carrier transit schedules and estimated delivery times.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

EAE STEP

Phone:
+1 305-369-0189

Email:
info@eaesop.com

Business Address:
5601 Collins Ave
Miami Beach, FL 33140
United States

Website:
www.eaesop.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

Thank you for choosing EAE STEP.