Get In Touch
Send us an email
We will try our best to reply your inquiry and provide satisfactory solution. Your comments and feedback are very important to us and help us to continuously improve and enhance the quality of our services.
Live Help
Phone Number: +1 332-245-8169
2381 Zanker Rd, San Jose, CA 95131,
United States
We'd love to hear from you.
At EAE STEP, we are committed to providing every customer with a smooth, reliable, and enjoyable shopping experience. Whether you have questions about our products, need help with an existing order, or require assistance with sizing, shipping, returns, exchanges, or refunds, our customer support team is ready to assist you.
Customer Support
If your inquiry concerns an existing order, please include your order number and the email address used during checkout. This information helps us locate your order and respond more efficiently.
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
We aim to respond to customer inquiries within 24–48 business hours. Response times may be longer during weekends, public holidays, promotional periods, or periods of high inquiry volume.
Before Contacting Us
To help us assist you efficiently, please provide the following information when applicable:
- Your full name
- Your order number
- The email address used during checkout
- A clear description of your inquiry
- Photos of damaged, defective, or incorrect products
Please do not include passwords, complete payment card numbers, or other sensitive financial information in your message.
Our Commitment
At EAE STEP, customer satisfaction is important to us. We are committed to providing responsive support, transparent communication, and dependable assistance throughout your shopping experience.