Payment Terms

At EAE STEP, we are committed to providing customers with a secure, transparent, and convenient payment experience. This Payment Policy explains the payment methods available on our website, payment authorization, order verification, pricing, refunds, and other payment-related information.

Please review this policy before completing your purchase.

Accepted Payment Methods

EAE STEP may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo
  • Shop Pay
  • PayPal
  • Google Pay

The payment methods available during checkout may vary depending on your location, device, browser, selected currency, and payment provider.

Only the payment options displayed during checkout are available for your order.

Express Checkout

Eligible customers may be able to complete their purchases using the following express checkout services:

  • Shop Pay
  • PayPal
  • Google Pay

When using an express checkout option, you may be asked to sign in to the applicable payment provider or confirm your saved payment and delivery information.

Transactions completed through an external payment service are also subject to that provider’s terms, privacy policy, security procedures, and verification requirements.

Secure Payment Processing

All payments submitted through our website are processed using secure and encrypted payment technology.

EAE STEP does not store complete credit or debit card numbers on its own servers. Payment information is handled by authorized third-party payment processors in accordance with their applicable security standards and data-protection requirements.

Customers are responsible for ensuring that all payment and billing information entered during checkout is complete, current, and accurate.

Payment Authorization

By placing an order with EAE STEP, you authorize us and our payment service providers to charge your selected payment method for the total amount shown during checkout.

The total amount may include:

  • Product prices
  • Shipping charges
  • Applicable sales taxes
  • Discounts or promotional adjustments
  • Any other charges clearly disclosed before payment

You will have an opportunity to review the order total before submitting payment.

Payment Confirmation

Payment must be successfully authorized before an order can be processed.

After a successful payment, an order confirmation will be sent to the email address provided during checkout.

Please review your confirmation carefully and contact us promptly if you notice an error in your order information.

Receiving an order confirmation does not guarantee shipment when an order is later affected by:

  • Failed or reversed payment authorization
  • Incorrect pricing caused by a technical error
  • Product unavailability
  • Incomplete customer information
  • Suspected unauthorized or fraudulent activity
  • Other circumstances that prevent us from fulfilling the order

If we cannot fulfill an order after payment has been received, we will contact the customer and issue the applicable refund.

Payment Verification

To protect customers and prevent unauthorized transactions, certain orders may be subject to additional payment or identity verification.

We may contact you to confirm information such as:

  • Billing details
  • Shipping information
  • Order information
  • Payment authorization
  • Account ownership

Failure to complete a required verification may result in an order being delayed or canceled.

Any applicable payment authorization will be released or refunded according to the processing timelines of the relevant bank or payment provider.

Declined or Failed Payments

A payment may be declined or unsuccessful for reasons including:

  • Incorrect card information
  • Incorrect billing address
  • Insufficient funds
  • An expired payment method
  • Bank or card issuer restrictions
  • Payment provider security controls
  • Unsupported payment methods
  • Failed identity verification
  • Suspected unauthorized activity

If your payment is declined, please verify the information entered and try again.

You may also need to contact your bank, card issuer, or payment provider for further assistance.

EAE STEP does not control payment approval or rejection decisions made by banks and third-party payment providers.

Pricing and Currency

Product prices and the applicable transaction currency are displayed on our website and during checkout.

Customers should review the complete order summary before submitting payment.

If your payment account is issued in a different currency, your bank or payment provider may apply:

  • Currency conversion charges
  • Foreign transaction fees
  • International processing fees
  • Other financial institution charges

These additional fees are determined and collected by the applicable bank or payment provider. They are not charged or controlled by EAE STEP.

Sales Tax

Applicable sales tax may be calculated based on the customer’s shipping destination and relevant tax requirements.

Any applicable tax amount will be displayed during checkout before the order is submitted.

Discount Codes and Promotions

Valid discount codes must be entered in the designated discount field during checkout.

Discount codes cannot normally be applied after an order has been completed.

Promotional offers may be subject to:

  • Expiration dates
  • Minimum purchase requirements
  • Product or collection exclusions
  • Geographic restrictions
  • Customer eligibility requirements
  • Single-use restrictions
  • Other stated promotional conditions

Unless otherwise stated, discount codes cannot be combined.

EAE STEP reserves the right to reject or cancel a discount that is invalid, expired, duplicated, misused, or applied contrary to its stated terms.

Payment Holds and Pending Charges

After an order attempt, your bank or payment provider may temporarily display a pending authorization.

A pending authorization does not always mean that a completed charge has been made.

If an order is unsuccessful or canceled before payment is captured, the pending authorization may remain visible for several business days before it is removed.

The release time is determined by your bank or payment provider and is outside the direct control of EAE STEP.

Duplicate Charges

If you believe you have been charged more than once for the same order, please first review your bank or payment account to determine whether one of the transactions is a pending authorization.

If multiple completed charges appear, contact us and provide:

  • Your full name
  • Order number
  • Email address used during checkout
  • Date and amount of each charge
  • Relevant transaction information

For security reasons, do not send complete card numbers or sensitive banking credentials by email.

Order Changes and Cancellations

Payment processing may begin immediately after an order is submitted.

Please contact us as soon as possible if you need to request an order change or cancellation.

We will attempt to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.

If an order has already shipped, it must be handled according to our Return and Refund Policy.

Refunds

Eligible refunds are processed according to our Return and Refund Policy.

Approved refunds will generally be returned to the original payment method used for the order.

We cannot normally send a refund to a different payment method, card, bank account, or person.

Once a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The final posting time is determined by the payment provider and is outside the direct control of EAE STEP.

Shipping and Other Charges

Shipping costs and any applicable charges will be displayed during checkout before payment is completed.

Original shipping fees, return shipping costs, and other charges may be non-refundable according to the conditions stated in our Shipping Policy and Return and Refund Policy.

No undisclosed charges will be added after an order has been submitted.

Unauthorized Transactions

If you believe your payment method has been used without your permission, contact your bank, card issuer, or payment provider immediately.

You should also contact EAE STEP and provide the relevant order details so that we can review the transaction.

Do not send complete payment card numbers, account passwords, or other sensitive financial information by email.

Payment Policy Updates

EAE STEP may update this Payment Policy when our payment methods, checkout services, business practices, or applicable requirements change.

The latest version will be published on this page and will apply from the date it is posted.

Contact EAE STEP

For questions about payments, charges, refunds, discount codes, or an existing order, please contact us:

Business Name: EAE STEP

Email: info@eaesop.com

Phone: +1 332-245-8169

Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

When contacting us about an existing order, please include your order number and the email address used during checkout.