Payment Terms


Payment Policy

At EAE STEP, we are committed to providing customers with a clear, secure, and transparent payment experience.

This Payment Policy explains the payment methods available through our online store, payment authorization, order verification, pricing, discounts, refunds, and other payment-related information.

Please review this policy before completing your purchase.

Accepted Payment Methods

EAE STEP may accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • UnionPay

  • Elo

  • Shop Pay

  • PayPal

  • Google Pay

Payment method availability may vary depending on:

  • Your location

  • Device

  • Browser

  • Selected currency

  • Payment provider

  • Other checkout-related factors

The payment methods displayed during checkout are the payment options currently available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Express Checkout

Eligible customers may be able to complete purchases using available express checkout services such as:

  • Shop Pay

  • PayPal

  • Google Pay

Availability depends on the customer's device, location, account status, and the checkout options displayed.

When using an express checkout service, you may be asked to sign in to the applicable payment provider or confirm saved payment and delivery information.

Transactions completed through third-party payment services may also be subject to the applicable provider's terms, privacy practices, verification procedures, and security requirements.

Secure Payment Processing

Payments are processed through secure checkout systems and authorized third-party payment providers.

Payment information is handled using security measures provided by the applicable ecommerce platform and payment processor.

EAE STEP does not store complete credit or debit card numbers on our own servers.

For your security, please do not send complete card numbers, card security codes, banking passwords, or other sensitive payment credentials to us by email.

Payment Authorization

Payment must be successfully authorized before an order can be processed.

By placing an order with EAE STEP, you authorize the applicable payment provider to process the total amount displayed during checkout using your selected payment method.

The total order amount may include:

  • Product prices

  • Applicable discounts

  • Shipping charges

  • Applicable taxes

  • Other charges clearly displayed before payment

Customers have an opportunity to review the applicable order total before submitting payment.

Billing Information

Customers are responsible for providing accurate and current billing and payment information.

This may include:

  • Name

  • Billing address

  • Payment information

  • Contact information

  • Other information requested during checkout

Incorrect or incomplete information may result in a payment being declined or an order requiring additional review.

Payment Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number

  • Products purchased

  • Order total

  • Shipping information

  • Other relevant order details

Please review your order confirmation carefully and contact us as soon as possible if you notice an error.

Order Review

In some circumstances, an order may require additional review before fulfillment.

Examples may include:

  • Payment authorization issues

  • Incorrect or incomplete information

  • Product availability changes

  • Suspected unauthorized transactions

  • Pricing or checkout errors

  • Other circumstances affecting order fulfillment

If an order cannot be fulfilled after a payment has been successfully collected, the applicable payment will be refunded according to the circumstances of the order.

Payment Verification

To help reduce unauthorized or fraudulent transactions, certain orders may require additional verification.

We may contact you using the information associated with your order to confirm relevant order or payment details.

Verification may include confirmation of information such as:

  • Billing information

  • Shipping information

  • Order details

  • Payment authorization information

Please do not provide complete credit card numbers, security codes, banking passwords, or other sensitive financial credentials by email.

If necessary verification cannot be completed, the order may be delayed or cancelled.

Declined or Failed Payments

A payment may be declined or unsuccessful for reasons such as:

  • Incorrect payment information

  • Incorrect billing information

  • Insufficient funds

  • Expired payment method

  • Bank or card issuer restrictions

  • Payment provider security controls

  • Unsupported payment method

  • Authorization failure

If your payment is declined, please check the information entered and try again.

You may also need to contact your:

  • Bank

  • Card issuer

  • Digital wallet provider

  • Other payment service provider

EAE STEP does not control payment approval or rejection decisions made by banks or independent payment providers.

Pricing and Currency

Product prices and the applicable transaction currency are displayed on our website and during checkout.

Customers should review the complete order summary before submitting payment.

The amount displayed before final payment reflects the applicable transaction amount for the order.

Currency Conversion and Bank Fees

If your payment account uses a different currency from the currency displayed during checkout, your bank or payment provider may apply:

  • Currency conversion charges

  • Foreign transaction fees

  • International processing fees

  • Other financial institution charges

Any such fees are determined by the applicable bank or payment provider and are not controlled by EAE STEP.

Sales Tax

Applicable sales tax may be calculated based on factors such as:

  • Delivery destination

  • Products purchased

  • Applicable tax requirements

Any applicable tax amount will be displayed during checkout before payment is completed.

Discount Codes and Promotions

EAE STEP may offer promotional codes or discounts from time to time.

Valid discount codes should be entered in the applicable discount field during checkout before completing your purchase.

Promotional offers may be subject to conditions such as:

  • Eligibility requirements

  • Expiration dates

  • Minimum purchase requirements

  • Product or collection exclusions

  • Geographic restrictions

  • Usage limitations

  • Other stated promotional conditions

Whether multiple discounts can be combined depends on the specific promotion and the options available during checkout.

The discount displayed in the order summary before payment is the discount applied to that transaction.

Unless otherwise stated, discounts cannot be applied retroactively after an order has been completed.

Invalid or Expired Promotions

A promotional code may not apply if it:

  • Has expired

  • Does not meet eligibility requirements

  • Does not apply to the selected products

  • Has already reached an applicable usage limit

  • Does not meet the stated minimum purchase requirement

  • Is entered incorrectly

Customers should review the final order total before submitting payment to confirm that the intended discount has been successfully applied.

Payment Holds and Pending Charges

In some situations, your bank or payment provider may temporarily display a pending authorization after a payment attempt.

A pending authorization does not necessarily mean that a completed charge has been made.

If a payment attempt is unsuccessful or an order is cancelled before the transaction is completed, the authorization may remain visible temporarily.

The release time for pending authorizations is determined by the applicable bank or payment provider.

Duplicate Charges

If you believe you have been charged more than once for the same completed order, please first check whether one of the transactions is listed as pending rather than completed.

If multiple completed charges appear, please contact our Customer Support team and provide:

  • Your full name

  • Order number

  • Email address used during checkout

  • Date of the charges

  • Amount of each charge

  • A description of the issue

For security reasons, please do not send complete card numbers or sensitive banking credentials by email.

Order Changes and Cancellations

Payment processing may begin shortly after an order is submitted.

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

Orders that have already shipped must be handled according to our Return & Refund Policy where eligible.

Refunds

Eligible refunds are handled according to our Return & Refund Policy.

Approved refunds will normally be issued to the:

Original Payment Method

Approved refunds are processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved where a return is required.

After EAE STEP submits the approved refund, the applicable bank, card issuer, PayPal, Shop Pay, Google Pay, or other payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Method

Approved refunds are generally returned to the same payment method used for the original transaction.

We generally cannot redirect an approved refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

  • Person

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Shipping and Other Charges

Applicable shipping costs and other order-related charges will be displayed during checkout before payment is submitted.

Refundability of:

  • Original shipping charges

  • Return shipping costs

  • Other applicable charges

is governed by our Shipping Policy and Return & Refund Policy.

Customers should review the final checkout total before placing an order.

Unauthorized Transactions

If you believe your payment method has been used without your permission, please contact your bank, card issuer, or payment provider immediately.

You may also contact EAE STEP with the relevant order information so we can review the transaction.

Please do not send:

  • Complete payment card numbers

  • Card security codes

  • Online banking passwords

  • Payment account passwords

  • Other sensitive financial credentials

by email.

Payment Policy Updates

EAE STEP may update this Payment Policy from time to time to reflect changes in:

  • Available payment methods

  • Checkout functionality

  • Payment service providers

  • Store operations

  • Applicable requirements

The most current version will be published on this page.

Contact Us

If you have questions regarding payments, billing, charges, refunds, promotional codes, or an existing order, please contact us:

EAE STEP

Phone:
+1 305-369-0189

Email:
info@eaesop.com

Business Address:
5601 Collins Ave
Miami Beach, FL 33140
United States

Website:
www.eaesop.com

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing EAE STEP.